Terms and Conditions

Summer rates may vary depending on the booking date and the lodging dates. Discounts apply over the current rate and published by Hoteles Xcaret. Discounts do not apply with other promotions. Our rates are subject to change without prior notice.

Booking Period: June 4 to July 31, 2025
Travel Period: June 4, 2025 to January 1, 2026

CANCELLATION POLICY

From June 4 to 30, 2025: cancellations are free of charge up to 14 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From July 1 to August 17, 2025: cancellations are free of charge up to 14 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From August 18 to September 12, 2025: cancellations are free of charge up to 14 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 13 to 16, 2025: cancellations are free of charge up to 30 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 17 to October 29, 2025: cancellations are free of charge up to 14 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From October 30 to November 2, 2025: cancellations are free of charge up to 30 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From November 3 to December 22, 2025: cancellations are free of charge up to 14 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From December 23, 2025 to January 1, 2026: cancellations are free of charge up to 30 days prior to arrival (3:00 p.m. Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

The cancellation policy applies for changes and no-shows.

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