TERMS AND CONDITIONS

Advance Purchase rates may vary depending on the booking date and the lodging dates. Discounts apply over the current rate and published by Hoteles Xcaret. This offer only applies on the Hoteles Xcaret official websites and Contact Center. Discounts do not apply with other promotions. Our rates are subject to change without prior notice.

CANCELLATION POLICY

From January 3rd to April 26th, 2025: cancellations are free of charge up to 21 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From April 27th to June 30th, 2025: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From July 1st to August 17th, 2025: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From August 18th to September 12th, 2025: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 13th to 16th, 2025: cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 17th to October 29th, 2025: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From October 30th to November 2nd, 2025: cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From November 3rd to December 22nd, 2025: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From December 23rd, 2025 to January 2nd, 2026: cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From January 3rd to April 11th, 2026: cancellations are free of charge up to 21 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From April 12th to June 30th, 2026: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From July 1st to August 17th, 2026: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From August 18th to September 12th, 2026: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 13th to 16th, 2026: cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From September 17th to October 29th, 2026: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From October 30th to November 2nd, 2026: cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From November 3rd to December 22nd, 2025: cancellations are free of charge up to 14 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

From December 23rd, 2026 to January 2nd, 2027: cancellations are free of charge up to 30 days prior to arrival (3 PM Quintana Roo local time). After that date, a penalty of 100% of the stay applies for modification, cancellation or no-show at the hotel. It is mandatory to present official identification at check-in.

The cancellation policy applies for changes and no-shows.

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